 Why use a Call Centre?
- 30% of businesses experience problems answering every incoming call
- 80% of first time callers will not ring back if they reach an engaged tone
- 80% of callers hang up if they’re connected to an answering machine or voicemail
- 75% of callers don’t bother waiting beyond the sixth ring
How we can help your business Inbound call handling
Trained operators can answer calls made to any phone line or designated location in your organisation, using your own company language and reflecting your business needs. We provide a professional call handling service for:
- sales leads
- customer service calls
- billing and general enquiries
- response to advertising
- callback requests from the web and other media
We can also help screen-out the calls you don’t want to receive. Messages received and forwarded
The messages we take and other relevant data gathered during a call are forwarded to clients in various ways:
or immediate placement on a secure web page, with password access enabling messages to be viewed securely in any location where internet access is available. |
